How can we help?

Email hello@basegrid.com.au for help with your workspace, account, SketchUp extension or Basegrid connection.

What to include

Tell us the email address on your account, the workspace affected, what you were trying to do, and what happened. Screenshots and exact error messages help, but do not send passwords, connection tokens or API keys.

Account, workspace and data requests

Workspace owners can ask us for a copy of their workspace data, account deletion or workspace deletion. Email us from the account address so we can verify the request. We will explain what will be exported or deleted and confirm the scope with the workspace owner before making an irreversible change. Some records may be retained where required for security, fraud prevention, billing or legal obligations.

Security reports

If you believe you have found a security or privacy issue, email hello@basegrid.com.au with “Security report” in the subject. Do not include customer data or exploit the issue beyond what is needed to describe it.

Service status

Basegrid is currently a closed beta. If an incident affects your work, contact us at the address above. Planned maintenance and material service interruptions are communicated directly to affected beta customers.